Effective date: 7th September 2026
Our material is delivered digitally. A PDF cannot be returned once it has been sent, so refunds are limited to the situations below.
When we will refund you
We refund in full in these cases:
Duplicate payment. You were charged more than once for the same order.
Corrupt or unreadable file. The file we sent will not open, or is damaged.
Wrong material delivered. You received something other than what you paid for.
In the second and third cases we will normally send the correct or working file first. If we cannot, we refund you.
When we will not refund you
We do not refund because you changed your mind after receiving the material, because you have read it and did not find it useful, because you bought the wrong subject or branch by mistake, or because of your examination result.
Free sample pages are available before you buy, so you can judge the material for yourself first. Please use them.
How to request a refund
Write to prepmanzil4u@gmail.com within 7 days of purchase with:
- The email address used for the purchase
- The date of payment and the transaction reference
- What went wrong
We respond within 3 working days.
How refunds are made
Approved refunds are sent back to the account the payment came from, within 7 working days of approval.
Cancellations
An order cannot be cancelled once the material has been sent. If you have paid but not yet received your material, write to us and we will cancel and refund in full.